Participants at this session will learn and discuss about topics like:

• Identifying the principles of effective communication
• Knowing what you want to say and why
• Deciding how you will say it
• The difference between hearing and listening
• Increasing awareness of your own and others’ communication styles
• Knowing what you want and merging this with your recipients
• Matching the message to the audience
• What to do when it’s just not working!
• Transferring intentions into actions